Q: Does Memory Text use a computerized voice?

A: No. We never use a computerized voice to send messages. All messages are made by both text message (SMS) and email (meaning the client receives a text message on their mobile phone and/or an email to their inbox).

Q: Does Memory Text require a contract?

A: No. We do not require any contracts from our clients. If our service does not work well for anyone for any reason, they may discontinue the service immediately.

Q: How do we send our data to Memory Text?

A: It is extremely easy to set up your reminder messages in Memory Text. Using our web based interface, messages can be set up in a matter of seconds.

Q: Do we need to purchase any additional hardware or software?

A: No. All that is required is that your practice have an Internet connection. Memory Text's state-of-the-art servers send all of your messages from our location.

Q: How do we receive results from our appointment reminder calls?

A: You can login to our website 24/7 and view the results of your messages in real time as they are being sent. You can sort reports by client name, date and time of reminder message, and method used to send the reminder (email/SMS). You can also view past appointment reminders, as well as search for individual clients.

Q: Do you leave appointment reminder messages on phones even if they are not turned on?

A: Yes. Our system leaves the message to ensure that it is delivered. Most cell phones will beep as soon as they receive the SMS message. Some phones also turn on a message icon on the display.

Q: When do you send the appointment reminder messages?

A: We send the messages at whatever date and time you specify, 24/7/365. You can also have us send reminders on a recurring basis for weekly or monthly, saving your staff even more time.

Q: Can clients respond to the messages we send them through MT?

A: Yes. For both email and SMS reminders, the client simply has to reply to the message, and it will automatically be redirected to your email address.

Q: Is Memory Text HIPAA compliant?

A: Yes. Memory Text will be a business associate of a covered entity under the Privacy Standards implemented by the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”) when it receives or creates PHI (protected health information) in the course of providing services to the covered entity. Memory Text is indirectly regulated by the Privacy Standards by virtue of being a business associate of a covered entity according to the application of these Privacy Standards. The Business Associate Agreement would require Memory Text to use and disclose PHI in a manner that would not violate the Privacy Standards if done by the covered entity, among other things. The Privacy Standards permit a covered entity to contact its patients regarding appointments.

Q: Can health care providers use protected health information to set up appointments without the patient’s written consent?

A: Yes. The HIPAA Privacy Rule does not require covered entities to obtain an individual’s consent prior to using or disclosing protected heath information about him or her for treatment, payment, or health care operations.